Refund and Return Policy

Thank you for shopping at Nunni Jewels. We value your satisfaction and want to ensure a pleasant shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You may return items within 10 days of the delivery date for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom-made or personalized items are not eligible for returns.

• Return Process: To initiate a return, please contact our customer service team at info@nunnijewels.shop with your order number and the reason for the return. Once your return is approved, we will provide you with a return shipping label and instructions on how to return your item.

• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

• Non-Refundable Items: Shipping fees, gift cards, and custom-made items are non-refundable.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@nunnijewels.shop .

Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the item, and we will arrange for an exchange or replacement at no additional cost.

• Exchange Process: To request an exchange, contact us at  info@nunnijewels.shop with your order number and details of the issue. We will guide you through the exchange process.

Shipping Address Responsibility

• Correct Shipping Information: It is the customer's responsibility to provide the correct shipping address at checkout. We are not responsible for items shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the order.

Contact Us

If you have any questions about our refund and return policy, please contact us at info@nunnijewels.shop .